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ABAC Help Page

Our Help Page includes commonly asked questions.

If the answer you are looking for is not there feel free to contact us.

Technical Assistance: Live Event

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  • No one is available to answer calls 5 minutes prior and 10 minutes after the start time of a live event. We recommend emailing us at adrienne@abacnj.com if you have an issue logging into a live event and Adrienne or a support team member will contact you as soon as possible to provide assistance. If calling outside of that time frame please call 908-276-6500 for assistance.
  • We recommend that participants login and join the live presentation 15 minutes prior to the start of the event to avoid missing the start of the event due to connectivity issues.
  • Throughout the event, you may request technical assistance from the moderator via Zoom chat. If the chat feature is not working, you may email adrienne@abacnj.com  and Adrienne or a support team member will contact you as soon as possible to provide assistance.

 

How do I log in?

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To log in to the ABAC learning management system and access the webinar platform:
• Go to abacnj.com
• Click on the my account tab at the top right of the abacnj.com site
• Enter in the email address you enrolled and your password (To set up a password: Reset your password using the lost password feature)
• Log in.
• You will see a “course” list in your dashboard area.
• Find the webinar, workshop, or conference you signed up for.
• Press “Enter Webinar Portal”: This will bring you to the course portal.
• Follow the on screen instructions to “start course”

We recommend that participants login and enter the event portal the day before the event to ensure that they are familiar with the portal. Any questions or concerns that arise prior to the event should be sent via email to info@abacnj.com.

We also recommend that participants login 15 minutes prior to the start time of a live event.

 

Do you send links to the presentation?

ABAC events are built within our custom learning management system. All you need to do is:

  • Login to the ABAC website
  • Find the event you are viewing
  • Enter the webinar/event portal
  • Within the webinar portal you can access event information, handouts, presentation, and checkout activities.

We recommend that participants login and enter the event portal the day before the event to ensure that they are familiar with the portal.

Any questions or concerns that arise prior to the event should be sent via email to info@abacnj.com.

Recording Information

  • Webinar recordings are available the day after the live event.
  • Make sure to check the course details found on the product, the course page, and the overview section in the webinar portal to find out how long the recording is available for. Beginning March 2020 we moved to a 10- day recording access period. Sometimes it is for a longer duration.
  • Special Issue Recordings and other recordings become available on the date specified on the product page. If you purchase it before that date, you will not be able to access it until the specified date.

For general questions about recordings please contact info@abacnj.com and an ABAC team member will get back to you within 24 hours.

For technical assistance during regular business hours (9:00 am-5:00 pm EDT/EST) please email alamberts@abacnj.com